Last updated: 30 September 2026
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Items sent back to us without first requesting a return will not be accepted.
How to Start a Return
To start a return, contact us at cosmotheticsofficial@gmail.com or on WhatsApp at +92 329 4650000.
If your return is accepted, we will send you instructions on how and where to send your package. Approved returns must be sent to: 3rd Floor, 1, Mall 2, Eden Canal Villas, Lahore.
You can always contact us with any return question at cosmotheticsofficial@gmail.com.
Damages and Issues
Please inspect your order on delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as perishable goods, custom products (special orders or personalised items), and personal care goods (such as beauty products, once opened or used). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund is approved. If approved, you will be refunded through your original method of payment within 10 business days. Please remember it can take some time for your bank or card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at cosmotheticsofficial@gmail.com.