Privacy Policy

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. It does not include information that is collected anonymously or that has been de-identified. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from it:

• Contact details your name, address, phone number and email address.
• Financial information payment details and payment confirmation, where you provide them to us when making a purchase.
• Transaction information the items you view, add to your wishlist or purchase, any return, exchange or cancellation, and your past transactions.
• Communications with us information you include when you contact us, for example when sending an enquiry.
• Device information information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services from your device when you visit our website, and through cookies and similar technologies.
• From our service providers when they collect or process your personal information on our behalf.
• From our partners or other third parties

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

• Provide, tailor and improve the Services. To provide the Services, respond to your enquiries, process purchases, returns and exchanges, arrange shipping, remember items you are interested in, and improve the Services.
• Marketing and advertising. For marketing and promotional purposes, such as sending promotional communications by email, text message or postal mail, and showing you online advertisements.
• Security and fraud prevention. To provide a secure shopping experience, to detect, investigate or act on possible fraudulent, illegal, unsafe or malicious activity, to protect public safety, and to secure our services.
• Communicating with you. To provide customer support, to be responsive to you and to maintain our business relationship with you.
• Legal reasons. To comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, litigation or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These may include:

• Vendors and other third parties who perform services on our behalf, such as hosting and IT management, payment processing, data analytics, customer support, fulfillment and shipping.
• Business and marketing partners, to provide marketing services and advertise to you. They will use your information in accordance with their own privacy notices. Depending on where you live, you may have a right to direct us not to share information about you for targeted advertising based on your online activity across different merchants and websites.
• When you direct, request or consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Third Party Websites and Links

The Services may link to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of those sites, or for the accuracy, completeness or reliability of information found on them. Information you share on public or semi-public venues, including third-party social networking platforms, may be viewable by others and used by third parties without limitation. Our inclusion of such links does not imply any endorsement of the content on those platforms or of their owners or operators.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need it to provide you with the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional messages, and you may opt out of receiving them at any time by using the unsubscribe option in our messages or by contacting us. If you opt out, we may still send you non-promotional messages, such as those about orders you have made.

You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your request, as permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +92 329 4650000, email us at cosmotheticsofficial@gmail.com, or contact us at 3rd Floor, 1, Mall 2, Eden Canal Villas, Lahore.